Responsible Gaming

OBSERVE: Responsible gaming at blaze means making informed, conscious choices about gambling as entertainment, not a source of income.

EXPAND: We provide practical tools (limits, time-outs, self-exclusion), clear information, and access to professional support so you can stay in control.

REFLECT: If you are concerned about your play, our team at [email protected] will assist confidentially and without judgment. Gambling is restricted to adults who meet the legal age in their province or territory.

Risk Awareness

OBSERVE: Problem gambling can develop gradually and may be hard to recognize.

EXPAND: Common signs include: increasing bet frequency or amounts; chasing losses; gambling with money needed for essentials; preoccupation with gambling when not playing; neglecting work, studies, or relationships; hiding play from others; borrowing to gamble; irritability when trying to cut down; using gambling to cope with stress, anxiety, or depression.

REFLECT: Early recognition allows for timely use of limits, time-outs, or support services listed below.

Self-assessment (quick check)

• I often gamble longer or spend more than I planned.
• I have tried to cut down but keep returning to the same patterns.
• I think about gambling when I should be focused on other things.
• I chase losses to "get even."
• Friends or family have expressed concern about my gambling.
• I feel guilt, stress, or irritability related to my gambling.

If you answered "yes" to two or more, consider setting strict limits, taking a time-out, or contacting the support resources below.

Limits & Tools

OBSERVE: Limits help you predetermine safe boundaries for time and money.

EXPAND: At blaze-ca.com you can set and manage limits directly in your account. Lowering limits takes effect immediately; increases are subject to a cooling-off period to protect you.

REFLECT: Use the strongest controls that fit your situation; combine monetary and time controls for best results.

Deposit limits (daily, weekly, monthly)

1. Sign in at blaze-ca.com and open Profile -> Responsible Gaming -> Deposit Limits.
2. Select a period (Daily, Weekly, Monthly).
3. Enter an amount in CAD that you can comfortably afford (e.g., Daily $50, Weekly $150, Monthly $300).
4. Confirm. Lower limits apply immediately. Requests to increase are only applied after a cooling-off period (minimum 24 hours for daily; up to 7 days for weekly/monthly), and you must reconfirm after that period.

Time spent controls (session timer and reality checks)

1. Go to Profile -> Responsible Gaming -> Play Time Controls.
2. Enable Reality Check (e.g., every 30 or 60 minutes). You will see a pop-up with session duration and an option to continue or log out.
3. Set a Session Limit (e.g., 60-120 minutes). You will be logged out automatically when the limit is reached.

Short breaks ("Time-Out" for 24-72 hours)

1. Open Profile -> Responsible Gaming -> Time-Out.
2. Choose a period: 24, 48, or 72 hours.
3. Confirm. You will be unable to deposit or wager until the time-out expires; withdrawals remain available by contacting [email protected] if you cannot log in.

Regional Compliance Note (CA): Limits apply only on blaze-ca.com. They do not cover other sites or land-based venues. Consider device/site-blocking tools listed below for broader protection.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger safeguard for individuals at risk of harm.

EXPAND: blaze provides platform-level exclusions. Because blaze is not provincially registered in Canada, provincial self-exclusion programs do not automatically apply to blaze-ca.com, and vice versa.

REFLECT: Choose the longest period that supports your recovery; combine with external blocks and professional help.

How to self-exclude (temporary or permanent)

1. Sign in -> Profile -> Responsible Gaming -> Self-Exclusion.
2. Select a duration:
   • Temporary: 6 months, 1 year, 2 years
   • Permanent (lifetime): irreversible account closure
3. Read the notice, tick the confirmation box, and select Confirm.
4. If you cannot access your account, email [email protected] from your registered address with "Self-Exclusion Request (CA)" in the subject. For identity protection, we may require verification.

Consequences of self-exclusion

• Access: You cannot log in or place bets until the exclusion ends; permanent exclusions are not reversible.
• Marketing: We will cease sending promotional communications to your registered contacts within a reasonable processing time.
• Funds: You may request withdrawal of any remaining real-money balance by contacting [email protected]. We cannot refund losses incurred prior to exclusion.
• Open bets: Settled according to event outcomes; no preferential cancellations.
• Reactivation: Temporary exclusions end automatically at expiry; any removal of protections requires an active request and a further cooling-off review.

Regional Compliance Note (CA): Consider enrolling in your provincial self-exclusion program (e.g., Ontario "My PlayBreak," BC GameSense Self-Exclusion, Québec Auto-exclusion Loto-Québec) for coverage across provincially regulated gambling channels. These programs are separate from blaze.

Support Resources

OBSERVE: Independent, confidential help is available 24/7 in Canada and internationally.

EXPAND: Use the most local resource available; where none is listed, call 211 or 811 to be routed to provincial services. Professional counseling and peer groups complement the technical tools provided on blaze-ca.com.

REFLECT: If you are in immediate danger or feel unable to stay safe, contact emergency services (911) or the nearest crisis line.

Local support for Canada

• Canada-wide navigation: 211 (call/text) - Community services navigator connecting you to provincial problem gambling supports; 24/7; English/French with interpreter services; website: 211.ca
• Ontario (ConnexOntario): 1-866-531-2600; chat/text via connexontario.ca; 24/7; English/French and interpretation
• British Columbia (BC Gambling Support Line): 1-888-795-6111; 24/7; multiple languages via interpretation; gamblinghelpbc.ca
• Alberta (AHS Addiction Helpline): 1-866-332-2322; 24/7; English with interpretation; albertahealthservices.ca
• Saskatchewan (Problem Gambling Helpline): 1-800-306-6789; 24/7; English; saskatchewan.ca (Health -> Addictions)
• Manitoba (Addictions Helpline): 1-855-662-6605; 24/7; English; gov.mb.ca/health/mh/addictions
• Québec (Info-Social): 811 (select psychosocial help) - ask for gambling support ("jeu"); 24/7; French/English; santemontreal.qc.ca / quebec.ca
• Nova Scotia (Problem Gambling Help Line): 1-888-347-8888; 24/7; English; helptobebettersupported.ca
• New Brunswick: 811 Tele-Care (health navigation) or Chimo Helpline 1-800-667-5005; 24/7; English/French; gnb.ca
• Prince Edward Island: 1-833-304-1269 (Mental Health & Addictions); hours vary; princeedwardisland.ca
• Newfoundland & Labrador: 811 HealthLine; 24/7; English; 811healthline.ca

Note: Service details can change; consult the linked provincial sites or dial 211 for current information.

International support organizations

Self-exclusion schemes by country/region

• Canada (provincial): Ontario "My PlayBreak" (iGaming/land-based); BC GameSense Self-Exclusion; Québec Auto-exclusion; Alberta, Saskatchewan, Manitoba, Atlantic provinces have equivalent programs via their regulators.
• United Kingdom: GamStop (national online self-exclusion) - gamstop.co.uk
• Spain: RGIAJ (Registro General de Interdicciones de Acceso al Juego) - ordenacionjuego.es

Blocking apps and device controls

• Gamban - gamban.com (paid) blocks access to gambling sites/apps across devices
• BetBlocker - betblocker.org (free) gambling access restriction
• Use built-in OS parental controls or DNS filters for additional blocking

Family and affected others

• Gam-Anon (family support): gam-anon.org - meetings/resources
• Gambling Therapy family forums: gamblingtherapy.org
• 211 Canada can connect family members to local counseling and financial advice services

Confidentiality: All contacts with blaze support and the listed services are treated confidentially within applicable privacy laws.

Help for Family

OBSERVE: Loved ones may notice changes (secrecy, financial strain, mood swings) before the person does.

EXPAND: Tips:

• Choose a calm time; use "I" statements (e.g., "I'm worried about the impact on us"). Avoid blame or ultimatums.
• Encourage professional help; offer to sit with them while they call a helpline or set up limits/self-exclusion.
• Protect household finances: separate accounts, agree on budgets, monitor credit, and seek financial counseling.
• Care for yourself: join support groups (Gam-Anon), consider counseling, and set boundaries.

REFLECT: If the person gambles on blaze-ca.com, email [email protected] to request welfare outreach to the account holder. For immediate safety concerns, contact emergency services.

Family resources: Gam-Anon (gam-anon.org), Gambling Therapy forums (gamblingtherapy.org), 211 Canada (211.ca) for local counseling.

Operator's Commitment

OBSERVE: blaze operates under Prolific Trade N.V. (Groot Kwartierweg 10, Curaçao; Reg. No. 150731) with sub-license GLH-OCCHKTW0709172018 under Curaçao Master License 365/JAZ. Payment processing support is provided by Horangi Trading Limited (HE 411494), Cyprus.

EXPAND: We apply risk-detection measures consistent with industry standards:

• Behavioral monitoring for markers of harm (rapid deposit escalation, extended sessions, chasing losses, multiple declined payments).
• Automated reality checks and in-session alerts prompting review of limits or breaks.
• Friction and cooling-off when increasing limits; flagging of high-risk patterns for manual review.
• Marketing suppression for self-excluded or at-risk accounts.

REFLECT: Where we reasonably believe you are at risk, we may:

• Send informative messages about limits, time-outs, or self-exclusion via your registered email.
• Temporarily restrict deposits or gameplay, or require a mandatory cooling-off.
• Contact you using the details you provided to discuss safer gambling options. We act proportionately and respect your privacy. Personal data is processed in line with our Privacy Policy and applicable Canadian privacy principles (e.g., PIPEDA) where relevant.

Note: blaze is not provincially licensed in Canada. Disputes are handled by our internal support team; no independent ADR is designated.

Updates

OBSERVE: Responsible gaming practices and contact details can change.

EXPAND: We will notify you of material changes by: (a) email to your registered address; (b) on-site banner or interstitial on blaze-ca.com; and (c) updates in Profile -> Responsible Gaming.

REFLECT: Continued site use after notice constitutes acceptance of the updated information where permitted by law.

Last updated: 27 October 2025

Contact & Feedback

OBSERVE: You can reach our responsible gaming team directly.

EXPAND:

• Email (primary, CA): [email protected]
• Phone: Not currently available for Canada. Please contact us by email; we will arrange a call-back if needed.
• Website: https://blaze-ca.com

REFLECT: Use the form below to request limits, time-outs, self-exclusion, or a welfare check on your account. We may need to verify your identity for your protection.

Responsible Gaming Request (Canada)

Registered email:


I would like to:
Set/Lower a deposit limit Activate a 24-72h Time-Out Start self-exclusion Request a welfare check/contact Stop marketing communications Other (describe below)

Details (optional):


I confirm this request is for my own blaze-ca.com account.

Submit request

For sensitive requests, you may email [email protected] directly with "Responsible Gaming (CA)" in the subject.