Terms & Conditions

These Terms govern your relationship with the operator of blaze at https://blaze-ca.com, including your access to and use of our gaming services. Effective date: 1 January 2025.

Definitions

Observe: Define core terms for clarity. Expand: Include operator, licensing, and CA-specific nuances. Reflect: Use concise, user-facing definitions to avoid ambiguity.

Operator: Prolific Trade N.V. (reg. no. 150731), Groot Kwartierweg 10, Curaçao, licensed under 365/JAZ via sub-license GLH-OCCHKTW0709172018; payment processing by Horangi Trading Limited (reg. no. HE 411494), Chytron 30, 2nd floor, A22, 1075 Nicosia, Cyprus.
blaze: The brand and online service available to Canadian users solely via blaze-ca.com.
User / Player / You: A natural person who creates or uses an account on blaze-ca.com.
Account: A personal, single-user registration enabling access to the Services.
Services: Real-money online games and related features, including deposits, withdrawals, promotions and live chat.
Bet / Wager: A monetary stake placed on a game outcome through the Services.
Bonus: Promotional funds, free spins, tokens, or credits subject to specific conditions and wagering requirements.
Real-Money Balance: Your cash funds available for betting and withdrawal, excluding Bonus balances.
Bonus Balance: Non-withdrawable promotional funds that may convert to cash after meeting wagering conditions.
KYC: Know-Your-Customer identity and verification checks (e.g., ID, address, payment method ownership, source of funds).
AML: Anti-money laundering and counter-terrorist financing controls.
RNG: Random Number Generator used to ensure fair and random outcomes.
Malfunction: A technical or system failure invalidating the affected wagers and outcomes.
Business Day: Monday-Friday excluding public holidays where the Operator conducts processing.

Account Registration

Observe: Age, KYC, and user obligations are required. Expand: Address CA age thresholds and local-law compliance. Reflect: Provide clear steps and responsibilities.

Eligibility and legal age: You must be of legal gambling age in your province/territory. This is 19 in most provinces and territories, and 18 in Alberta, Manitoba, and Quebec. You must only use the Services where lawful. We may restrict access where required by law.
Single account: One account per person, household, IP, device, or payment method. Duplicate accounts may be closed and balances voided if obtained fraudulently.
Registration: Provide complete and accurate information, verify your email, and accept these Terms. We may require KYC at any time, including government ID, selfie verification, proof of address, and proof of payment ownership or source of funds.
Security: Keep credentials confidential; you are responsible for all activity under your account. Use strong passwords and enable any available two-factor authentication. Notify [email protected] of suspected compromise.
Compliance checks: We may conduct AML and affordability checks, set limits, suspend, or close accounts to meet legal and risk-control obligations.
Self-exclusion and limits: You may request deposit, loss, or session limits and account closure for responsible gambling reasons. We may implement cooling-off periods where appropriate.
Accuracy duty: You must keep your details up to date and promptly provide requested documents. Failure may result in suspension/withholding.

Betting & Gameplay Rules

Observe: Clarify bet placement and conduct standards. Expand: Include live chat rules, malfunctions, and fair play. Reflect: Protect integrity and user expectations.

Placing bets: Bets are accepted when our servers confirm receipt. Minimum/maximum stakes are displayed per game and may vary. All times and records are based on server time.
Acceptance, modification, cancellation: Once confirmed, bets cannot be changed or cancelled by you. We may void or adjust a bet due to malfunction, error, or apparent mispricing, crediting the original stake where appropriate.
Game outcomes: Results are determined by the game's rules and RNG or the applicable live game provider's outcome. Our records are final in the absence of obvious error.
Malfunctions: Malfunction voids all affected plays and pays. Interrupted sessions may be restored from the last known state where supported.
Fair play: Prohibited conduct includes collusion, use of bots/automation, advantage play that exploits bugs or unfair patterns, VPN/location masking contrary to law, chip-dumping, and multi-accounting.
Live casino and chat: Be respectful. No insults, threats, discrimination, harassment, spamming, solicitation, or sharing of personal data. We may mute, remove chat access, or suspend accounts for violations.
Responsible gambling: We may apply limits or suspensions where we identify risk indicators consistent with our policies.

Bonus Terms

Observe: Users need transparent bonus conditions. Expand: Address wagering, timeframes, contribution, and prohibited actions. Reflect: Prevent abuse while remaining clear.

Offer-specific rules: Each promotion or bonus (including free spins) has specific terms shown at opt-in. If these Terms conflict with a promotion's specific terms, the promotion's terms prevail for that offer.
Wagering and conversion: Bonus funds and winnings from bonus features may be subject to wagering requirements before withdrawal. Wagers may contribute at different rates depending on the game category. Contribution tables and any maximum convertible amounts are stated in the relevant offer.
Time limits: Bonuses typically include expiry or wagering deadlines. Unused/unfinished bonuses expire at the stated time; remaining bonus funds and related winnings may be forfeited.
Betting with bonus funds: We may set a maximum stake per spin/hand while wagering bonus funds; such limits are shown in the offer. Breaching stake limits, game restrictions, or contribution rules may result in bonus and winnings forfeiture.
Restricted games and actions: Some games or features may be excluded or contribute less. Prohibited actions include low-risk or hedged betting, placing equal/opposite bets, or delaying game rounds (e.g., storing free spins for later bonus play) to unfairly progress wagering.
Combining promotions: Unless stated otherwise, promotions cannot be combined. One active bonus at a time per user/household/IP/device/payment method.
Abuse prevention: We may withhold or reclaim bonuses and winnings, close accounts, and refuse future promotions in cases of abuse, fraud, or breach.

Payments & Withdrawals

Observe: Cover methods, limits, fees, timing, and refunds. Expand: Include AML/KYC, closed-loop, crypto volatility, and CA relevance. Reflect: Balance clarity and flexibility via cashier-displayed parameters.

Methods: Supported options are shown in the Cashier and may include cards, e‑wallets, bank transfer (including Interac e‑Transfer where available), and selected cryptocurrencies. Processing partners may include Horangi Trading Limited.
Currency and conversions: CAD is typically available. If you deposit or withdraw in another currency or via crypto, exchange rates and volatility may affect amounts. Network and miner fees may apply to crypto.
Limits and fees: Minimums/maximums per transaction, daily/weekly/monthly caps, and any fees are displayed in the Cashier and may vary by method and verification status. We may adjust limits to meet AML and risk obligations.
Processing times: Deposits are usually instant; withdrawals are reviewed and typically processed within 0-72 hours after approval, subject to KYC. Your bank or wallet may add additional time. Business Days may affect timing.
Verification and closed-loop: We may require proof of identity, address, and payment ownership before processing. Where possible, withdrawals are returned to the original funding method ("closed-loop"). We may split withdrawals across methods.
Chargebacks and reversals: Chargebacks or payment disputes may lead to suspension, fees, recovery of costs, and reporting to authorities where appropriate.
Refunds of bets and bonuses: Confirmed bets are final. If a bet is voided due to malfunction/obvious error, the stake is returned. Bonus-related funds are non-refundable and may be forfeited if conditions are not met.
Dormant and negative balances: We may offset any amounts you owe (e.g., chargebacks) against your balances or future deposits, subject to applicable law.

Limitation of Liability

Observe: Clarify operator obligations and exclusions. Expand: Address technical failures and maximum compensation. Reflect: Align with CA consumer law protections.

Our obligations: We will provide the Services with reasonable skill and care, publish accurate game rules, and ensure game outcomes are generated fairly (e.g., via certified RNGs or live providers).
Exclusions: To the maximum extent permitted by law, we are not liable for: interruptions, delays, or data loss due to internet, network, or device failures; software or hardware incompatibility; unauthorized account use resulting from your failure to safeguard credentials; or third-party services outside our control.
Cap on liability: For any single event, our aggregate liability is limited to the amount of the bet or stake related to that event. Nothing limits liability that cannot be excluded under applicable law or your statutory rights.

Intellectual Property Rights

Observe: Protect content and software. Expand: Include license scope and prohibitions. Reflect: Preserve operator and licensors' rights.

Ownership: All content, trademarks, logos, game materials, and software on blaze-ca.com are owned by the Operator or its licensors and are protected by copyright and other IP laws.
License: We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial entertainment.
Restrictions: You must not copy, modify, reverse engineer, distribute, or publicly display any part of the Services without prior written permission. Unauthorised use may result in termination and legal action.

Privacy & Data Protection

Observe: Reference policy and CA privacy context. Expand: Include cross-border processing and rights. Reflect: Keep concise but clear.

Policy incorporation: Our Privacy Policy forms part of these Terms. Your data is collected and processed in accordance with that policy and applicable privacy laws (including PIPEDA and any applicable provincial laws).
Cross-border transfers: Your data may be processed in Curaçao, Cyprus, and other jurisdictions where our providers operate. Protections appropriate to such transfers are applied as described in the Privacy Policy.
Rights: You may have rights to access, correct, or delete personal information, subject to legal and regulatory requirements. See the Privacy Policy for details and contact methods.

Changes to Terms

Observe: Explain update procedure. Expand: Notice methods and user options. Reflect: Provide reasonable lead time.

Updates: We may modify these Terms to reflect legal, technical, or business changes.
Notice: For material changes, we will provide reasonable advance notice (typically at least 7 days) by email and/or on-site banner/notification, unless immediate changes are required by law or for security.
Your choices: Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Services and request account closure and withdrawal of eligible funds.

Termination & Suspension

Observe: Outline grounds and process. Expand: Include AML/KYC and refund handling. Reflect: Provide user notice and fairness safeguards.

Our rights: We may suspend or close your account for breach of these Terms, suspected fraud, AML/affordability concerns, bonus abuse, chargebacks, unlawful use, or at your request (including self-exclusion).
Process: We will notify you of suspension/closure and, where lawful, the reasons, subject to security/AML constraints. You must cooperate with any ongoing verification.
Funds on closure: Subject to AML, regulatory, and chargeback considerations, we will return your Real-Money Balance via an available method. Bonus funds and uncleared bonus winnings are forfeited on closure unless required otherwise by the specific promotion or law.
Record keeping: We may retain data and withhold funds where required by law or for investigation of suspected unlawful conduct.

Governing Law & Jurisdiction

Observe: Specify applicable law and dispute route. Expand: Address Canadian consumer protections and provincial variances. Reflect: Provide a fair escalation path.

Escalation: Contact [email protected] first. If unresolved, request escalation to our Compliance Team. We aim to respond within 30 days.
Governing law: Subject to non-excludable consumer protections in your province or territory, these Terms are governed by the laws of Curaçao.
Dispute resolution: To the extent permitted by applicable law, unresolved disputes shall be finally resolved by confidential arbitration seated in Curaçao, in English, under rules chosen by the Operator or an agreed arbitral institution. You and we may seek injunctive relief in competent courts as needed.
Consumer rights: Nothing in this section limits your statutory rights under applicable Canadian consumer protection laws. Where mandatory local law (including in Quebec) prohibits arbitration or forum selection, you may bring claims in the courts of your province or territory.
No class actions: To the extent permitted by law, disputes are resolved on an individual basis only.

Regional Compliance Note: The Services are offered to Canadian players on a cross-border basis under a Curaçao licence and are not affiliated with or endorsed by any Canadian provincial gaming authority.

Contact Information

Observe: Provide clear support and legal contacts. Expand: Include corporate addresses and domain. Reflect: Offer a single reliable channel for complaints.

Website: https://blaze-ca.com
Email (Support and Complaints): [email protected]
Operator (Legal Address): Prolific Trade N.V., Groot Kwartierweg 10, Curaçao (Reg. No. 150731)
Payment Processing Partner: Horangi Trading Limited, Chytron, 30, 2nd floor, Flat/Office A22, 1075 Nicosia, Cyprus (Reg. No. HE 411494)

Important: Keep copies of your communications. If you escalate a dispute, include your account email, transaction IDs, and any supporting documents.